1. Introduction
AMAÇAI SRL is committed to maintaining the highest ethical standards in conducting its business activities. This code of conduct defines our fundamental principles and commitments to our customers, partners, and employees.
2. Company Identity
Company Name: AMAÇAI SRL
Company Number: BE 0771596002
Registered Office: 33 rue du marché aux herbes, 1000 Brussels, Belgium
Contact:
3. Fundamental Principles
3.1 Business Ethics
- We conduct our activities with honesty, integrity, and transparency
- We comply with all applicable laws and regulations in Belgium
- We maintain fair and ethical business practices
3.2 Quality Commitment
- We guarantee the quality of our products and services
- We ensure complete product traceability
- We adhere to the strictest food safety standards
4. Commitments
4.1 To Our Customers
- Provide clear and accurate product information
- Ensure quality customer service
- Protect personal data in accordance with GDPR
- Handle complaints professionally and efficiently
4.2 To the Environment
- Minimize our environmental impact
- Prioritize eco-friendly packaging
- Optimize our waste management
- Promote sustainable practices
4.3 To Our Employees
- Ensure a safe and respectful work environment
- Promote diversity and inclusion
- Prohibit all forms of discrimination
- Encourage professional development
5. Business Practices
5.1 Communication
- All our commercial communications are transparent
- Our prices are clearly displayed and include VAT
- Our general terms and conditions are easily accessible
5.2 Customer Service
- Response to inquiries within 24 business hours
- Professional handling of complaints
- Customer support available via email and phone
6. Compliance and Control
6.1 Regulatory Compliance
- Compliance with HACCP standards
- Adherence to Belgian and European regulations
- Regular update of our procedures
6.2 Data Protection
- Strict compliance with GDPR
- Protection of customer personal data
- Transparent privacy policy
7. Implementation
This code of conduct applies to all our activities and all AMAÇAI SRL personnel. We commit to reviewing it regularly to ensure its alignment with the evolution of our activities and regulations.
8. Contact
For any questions regarding this code of conduct, please contact us:
- By email: info@lacai.be
- By phone: +974 66 02 33 93
- By mail: 33 rue du marché aux herbes, 1000 Brussels
Document updated on 22/01/2025
