1. Introduction
AMAÇAI SRL is committed to providing products and services of the highest quality. If you are not satisfied with our services, we invite you to inform us according to the procedure described below.
2. How to File a Claim
2.1 Initial Contact
You can contact us in several ways:
- By email: info@lacai.be
- By phone: +974 66 02 33 93
- By mail: 33 rue du marché aux herbes, 1000 Brussels, Belgium
2.2 Required Information
Please include in your claim:
- Your complete contact information
- A detailed description of the problem encountered
- The date of the incident or purchase
- Any relevant supporting documents
- The outcome you wish to achieve
3. Processing Your Claim
3.1 Confirmation
We commit to:
- Acknowledge receipt of your claim within 24 business hours
- Provide you with a unique tracking reference
- Inform you of the estimated processing time
3.2 Processing Times
- We strive to resolve simple claims within 5 business days
- More complex cases will be processed within a maximum of 30 calendar days
- If additional time is needed, you will be informed in writing
4. Resolution
4.1 Response
You will receive a written response detailing:
- The analysis of your claim
- The decision made
- Proposed resolution measures
- Any compensation granted
4.2 Appeals
If you are not satisfied with the response provided, you can:
- Request a review of your case with our customer service
- Contact the Belgian Consumer Mediation Service
- Use the European Online Dispute Resolution (ODR) platform
5. Company Information
AMAÇAI SRL
Company Number: BE 0771596002
33 rue du marché aux herbes
1000 Brussels
Belgium
Website: https://www.lacai.be
Email: info@lacai.be
Phone: +974 66 02 33 93
6. Data Protection
Information collected as part of your claim is processed in accordance with our data protection policy and GDPR. It will only be used for processing your claim.
Last updated: 22/01/2025